E-Mail Selling Techniques (That Really Work!)
Author: Stephan Schiffman
The sales culture of the twenty-first century is one where decisions are often made on the fly, calls are not thought out, and communication is based on onscreen ramblings, hitting "send," and seeing what happens next. While e-mail has made it easier for salespeople to communicate than ever before, it's crucial to your success that your message is clear, concise, and to the point.
Renowned sales guru Stephan Schiffman understands the unique benefits and challenges of using e-mail as a sales tool. E-mail Selling Techniques delivers dependable strategies to help you understand when and how to use e-mail to communicate with a client or prospect.
E-mail Selling Techniques offers essential guidelines for:
- The proper length and format of sales e-mails
- Advice on tone and content
- Tips for writing attention-grabbing subject lines
- Identifying when a phone call might be more appropriate
Stephan Schiffman, America's #1 Corporate Sales Trainer, is the author of dozens of bestselling books, including Cold Calling Techniques, (That Really Work), 5th Edition; and The 250 Sales Questions to Close the Deal. His clients include Aetna, AT&T, Blue Cross/Blue Shield, Boise Office Solutions, ChevronTexaco, Cox Communications, EMC, Federal Express, IBM, Merrill Lynch, Motorola, The New York Times, Sony, and Waste Management. END
Table of Contents:
Introduction ixFoundation Concepts
A Tale of Two E-mail Messages 3
E-mail and the New Sales Culture 5
Way Back When 7
The Information Equation 9
The Information Equation, Continued 11
Wishful Thinking 13
Screwing Up the Sales Process 15
Relationship = Commitment 19
No Magic Wand 21
This Won't Hurt a Bit 23
Mass E-mail Ticks People Off 27
What Makes E-mail Different 31
What Makes E-mail Different, Continued 33
Why E-mail Is Not Enough 37
Top of the Mind 43
Nine E-mail Strategies for Accelerating the Selling Cycle 45
The Art of the Next Step
The Selling Process and the Next Step 49
The Best Available Evidence 51
What Has to Take Place? 53
Establishing the Relationship 55
Selling Signals and Buying Signals 57
The Date 59
"Hey, Would You Take a Look at My Web Site?" 65
The Message Template 69
The Perfect E-mail Message? 73
What Works
About the Subject Line 79
The Secret Weapon 83
Signatures 91
The P.S 93
My Pet Peeve 95
Three Critical E-mail Selling Principles 97
E-mail "Branding" 107
E-mail and Online Newsletters 109
On Opt-In Lists 113
E-mail and Article Distribution 119
E-mail and Blogging 123
E-mail as a C-Level Selling Tool 125
What Not to Do
22 Unforgivable E-mail Mistakes 131
On Cold Calling 141
Online Resources Worth Checking Out 143
Index 145
Book review: Mercadotecnia Global
How to Cheat in Adobe Photoshop Elements 6: Create Stunning Photomontages on a Budget
Author: David Asch
How to Cheat in Elements 6 is an invaluable resource for all users of Photoshop Elements and shows you how to 'cheat' by sharing insider secrets from clever and cunning Elements gurus, David Asch and series forerunner, Steve Caplin.
Compatible with previous releases of Elements, this is jam packed with dazzling tips and tricks, unearthed secrets, and creative techniques that challenge and inspire.
Work through each section to build up your Photoshop Elements skills, creating everything from basic layer and masking effects right up to advanced manipulation. Or just dip right into a project to learn a new technique:
* turn day into night
* add snow, shadows and water to your scenes
* make fire and smoke
* give your car a respray
...if you can imagine it, we can show you how to do it in Photoshop Elements!
A full glossary of terms, useful keyboard shortcuts, and a detailed index will help you locate that fantastic technique in a flash. Follow the QuickTime movie tutorials on the CD, and use the high resolution royalty free images in your own creations . you can also ask questions, solve problems and meet other Elements users in the book's dedicated website, howtocheatinphotoshopelements.com
Once you have mastered the techniques in this book - the only limit is your imagination!
David Asch is a freelance author and journalist specializing in Photoshop and Photoshop Elements image editing and manipulation.
Steve Caplin is a graphic artist, illustrator, and journalist who loves to create photomontages that blur the line between illusion and reality.
Work through each section to build up your PhotoshopElements skills, creating everything from basic layer and masking effects right up to advanced manipulation. Or just dip right into a project to learn a new technique:
* turn day into night
* add snow, shadows and water to your scenes
* make fire and smoke
* give your car a respray
...if you can imagine it, we can show you how to do it in Photoshop Elements!
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